Of Emojis and Customer Service

Friday, September 15, 2017

apple

Recently, I've noticed that my "Frequently Used" emoji list consists of one or two emojis that I have never, ever, ever (ever!) used. It has bothered me before, but the recent bouts of security breaches around the world had me Google-ing reasons for such occurrence. There were a couple of forums, but not one of them had definite answers.

So, as silly as my reason was, I contacted Apple through their chat support. It is quite bothersome to have some stuff on your phone especially if you're sure you did not put it there, right? As soon as she asked "how can I help you today?",  I got straight to my question and gave information she might need. I have worked as a CSR before, so I quite know the drill and I know she might have some more customers to assist who have more important issues than mine-- so I added for clarification that no one else uses my phone and my iCloud account isn't linked to other devices aside from my centenarian MacBook.

Her answer: "All emojis are updated" --something like that-- point being, my question really has not been addressed. She then gave me a link to self-help articles, which I thanked her for, sparing her the admonishing lines that I wouldn't be wasting both our times if I'd found the answer there in the first place. I politely said "that's all for now I guess. bye." to which she replied, "it was a pleasure helping you today. enjoy your afternoon!"

So I turned to Twitter -- and found out there are dozens of people asking the same question.
"Why is this on my frequently used?🤖️"
"How did this 🀄️ go here?!"
"I have never used this!🏯
"Is butt-texted a thing?🏺" Some replies said maybe they just accidentally clicked on it. Some suggested resetting their list would clear this list. Some pointed out that this could be an iOS 9 glitch.

As my phone is running on iOS 10.3.3, I'm quite sure that this isn't a glitch. I have been monitoring my list now and so far, there were two that I've accidentally clicked but only once each, yet still, my phone deemed it as "Frequently Used".

I am now also checking if the emoji "suggestions" have anything to do with it, but so far, it has no apparent effect on my list. I'm guessing, and hoping, that this is really just a result of accidental clicks. If anyone has answers, I'd be happy to read on them, please do let me know!

^_^



I returned to my browser to find that she messaged me "Hello? Are you still there?" and then she disconnected, ending our "chat". Um.. didn't we already say our goodbyes, girl? 😂